FAQ

Shipping & Returns

Where do you ship?

Patio Growers currently only ships within the United States. While we have plans to expand in the future, we do not offer international shipping at this time.

How much is shipping?

One of the perks of shopping with us is that shipping is free for all orders over $50.

When will I receive my order?

The processing time for your payment is usually 2-4 business days. Once we receive your payment, it may take us a few additional days to put your order together. You can expect to receive your order within 4-14 business days of placing your order.

Can I return my order?

We do take returns on any item if you’re not satisfied with your purchase. However, you must return your order within 30 days of the purchase date. Your item must be unused and in the original packaging and you must provide your receipt as proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Please visit our returns page for more information.

Do I have to pay return shipping costs?

Yes, you are responsible for all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Do you offer partial refunds?

We do offer partial refunds in some cases, especially if your item is not in its original condition or if parts are missing due to an error. We also may offer partial refunds for returns if you miss the 30-day return window after the delivery of your order.

My system arrived damaged or defective. What can I do?

At Patio Growers, excellence is our mission. If you have a problem with your product, please take pictures of the issue and reach out to our team to discuss a return or exchange.

Once we have all your information, we’ll work to exchange your product for the same item or a similar one if the item is no longer available.

Watering System FAQs

With artesian systems, are you limited by container design?

Yes, in general, you will need a pot with adequate holes on the very bottom. The holes must be in contact with the landscape fabric. DIYers can modify things as they see fit by using custom wicks, etc. so long as there is capillary contact between the water of the plant platform and the soil in the pot. All the pots available on our site will work fine.

With artesian systems, are you limited by container height?

Yes, the height of capillary activity is dependent on the soil medium used. For instance, with a popular potting soil (such as Miracle-Grow), the water will attain a practical height of 6” to 7”. Pots are referred to by their top circumference. In general, a “10” pot is the max that should be used with artesian systems. All pots available on our site will work fine with Miracle-Gro or similar.

By adding Coco Coir to the soil formula, you can get a great capillary activity and can use a taller pot.

How does the artesian valve work?

The valve has a lower float and an upper float. As the valve box fills with water, the lower float will rise until it shuts off the flow of water. As the water drains, the top float covers a hole in the top of the chamber that the lower float sets in. Like placing a finger over a straw that is filled with water, the water is held by a vacuum in the chamber even as the water outside the chamber recedes. The lower float continues to be supported by the water in the chamber and continues to shut off the flow of water.

Once the water outside of the chamber reaches the level of the bottom of the chamber, the seal is broken and water rushes out of the chamber, the lower float lowers, and the flow of water proceeds. This cycle keeps repeating.

I am going on vacation for 3 weeks and my reservoir only holds 1 week’s worth of water. What can I do?

You can either get a reservoir with three times the capacity or daisy-chain an additional two reservoirs of the same size to your current reservoir. DIYers with a spigot nearby can add a float valve to the reservoir so that it will stay filled with water.

I left for the weekend. My reservoir ran dry and now my pots won’t rewet. What should I do?

You cannot get capillary activity going again once the soil medium has dried, as the soil will now resist moisture. You will need to rewet the soil slowly and thoroughly from above using a watering can or similar. It is important not to let the reservoir run low on water.

How low can the water level in the reservoir go before it becomes a problem?

The water level at its lowest point should still be a few inches above the level of the frame. This is because the system needs some amount of water pressure to operate. You may need to fill your reservoir more often or set something underneath your reservoir to raise it up.

Contact Us Today

Do you have any other questions we haven’t answered yet? Reach out to us online for help from our friendly customer service team.